Services |
CATASTROPHE OPERATIONS
Our Catastrophe Program enables us to provide any number of catastrophe efforts under a host of professionals who can be mobilized to establish emergency claims offices when necessary in order to ensure that claims are handled promptly and efficiently.
DRIVE-IN CLAIMS CENTER
Appraisals can be handled quickly with prior arrangements.
RECOVERY SERVICES
Affiliates in each region of the state, backed by highly qualified managers, handle recovery for our customers.
TOTAL CLAIMS SERVICE
We can provide a complete claims department that operates on your instructions, follows your procedures, and uses your forms. You will have all the benefits of staff claim facilities, but will be relieved of responsibilities normally shouldered by the employer.
STATISTICAL SUPPORT
In addition, we provides claims analysis. Reports can be customized to meet the client's particular needs. Our advanced state-of-the-art Master Claims System makes available on-line database access as well as data download capabilities. The Master Claims System provides basic inquiry functions as well as specialized reports tailored to your needs.
CLAIM REPORTING
Fast claims settlement often results in lower claims cost. Dial-a-claim gives insured’s 24-hour-a-day, 7-day-a-week access to our telephone system to report claims, which are monitored non-stop. Claims and appraisals can also be assigned by e-mail and this website. Our personnel will secure all necessary information, and then arrange for an adjuster to make rapid contact with the person in need of service. The adjuster provides whatever direction, advice, or counsel is necessary. During normal office hours, our operator notifies the affiliate office in a territory where the service is needed. After normal business hours and on holidays, we contact the nearest adjuster available.
Losses that are called in or faxed to us will receive special attention from our personnel. We know a person in need expects and deserves quick action.
INFORMATION SYSTEMS FOR THE SELF-INSURED
The self-insured will receive computerized loss summaries with detailed exhibits showing all reported claims activity for the previous period. Each computerized report will contain the losses to-date and both paid and incurred. Loss reports may be designed specifically for each Self-Insured to enable its management to identify and correct any frequent problems that may arise at a particular location, division, or department. These reports may be used to manage safety awards incentive programs and to promote a safer work environment. In addition, this service includes status reports on loss-fund activity and bank reconciliation statements.
LOSS CONTROL AND SAFETY ENGINEERING
This service engineers the risk to advise the Insured of hazards which have or may produce losses and how to safeguard against such occurrences and/or provide reduction strategies. It assists the client in designing programs for pre-employment physicals, drug testing programs, ESIS, job descriptions, employee drug participation, management awareness and overall controls to reduce and/or eliminate exposure to loss.
RISK MANAGEMENT
This service is to assist the client in risk identification, risk reduction, risk transfer, and/or risk assumption. It follows the basic fundamentals of the disciplines offered in the field of Risk Management and assists the client in exercising control over its exposure to loss. It includes the understanding of the implementation and use of Risk Management Information Systems.
CLAIM CONSULTING AND AUDIT SERVICES
Our staff of experienced claim management personnel can assist you on a team or individual basis with your specialized projects or needs, including performance audits and evaluation of your work product. We have many years experience evaluating performance and suggesting opportunities for improvement.
MEDIATION SERVICES
We can participate on your behalf as company representative in this vitally important forum for claim settlement. We offer vast experience in this area with a very high success ratio.
Our personnel are always mindful of their public relations role. We provide clients with whatever assistance a particular situation requires, even when it is beyond the usual scope of investigation and adjustment.
By any standard - size, experience, training, organization, or interest - PCM is the best choice.
Our Catastrophe Program enables us to provide any number of catastrophe efforts under a host of professionals who can be mobilized to establish emergency claims offices when necessary in order to ensure that claims are handled promptly and efficiently.
DRIVE-IN CLAIMS CENTER
Appraisals can be handled quickly with prior arrangements.
RECOVERY SERVICES
Affiliates in each region of the state, backed by highly qualified managers, handle recovery for our customers.
TOTAL CLAIMS SERVICE
We can provide a complete claims department that operates on your instructions, follows your procedures, and uses your forms. You will have all the benefits of staff claim facilities, but will be relieved of responsibilities normally shouldered by the employer.
STATISTICAL SUPPORT
In addition, we provides claims analysis. Reports can be customized to meet the client's particular needs. Our advanced state-of-the-art Master Claims System makes available on-line database access as well as data download capabilities. The Master Claims System provides basic inquiry functions as well as specialized reports tailored to your needs.
CLAIM REPORTING
Fast claims settlement often results in lower claims cost. Dial-a-claim gives insured’s 24-hour-a-day, 7-day-a-week access to our telephone system to report claims, which are monitored non-stop. Claims and appraisals can also be assigned by e-mail and this website. Our personnel will secure all necessary information, and then arrange for an adjuster to make rapid contact with the person in need of service. The adjuster provides whatever direction, advice, or counsel is necessary. During normal office hours, our operator notifies the affiliate office in a territory where the service is needed. After normal business hours and on holidays, we contact the nearest adjuster available.
Losses that are called in or faxed to us will receive special attention from our personnel. We know a person in need expects and deserves quick action.
INFORMATION SYSTEMS FOR THE SELF-INSURED
The self-insured will receive computerized loss summaries with detailed exhibits showing all reported claims activity for the previous period. Each computerized report will contain the losses to-date and both paid and incurred. Loss reports may be designed specifically for each Self-Insured to enable its management to identify and correct any frequent problems that may arise at a particular location, division, or department. These reports may be used to manage safety awards incentive programs and to promote a safer work environment. In addition, this service includes status reports on loss-fund activity and bank reconciliation statements.
LOSS CONTROL AND SAFETY ENGINEERING
This service engineers the risk to advise the Insured of hazards which have or may produce losses and how to safeguard against such occurrences and/or provide reduction strategies. It assists the client in designing programs for pre-employment physicals, drug testing programs, ESIS, job descriptions, employee drug participation, management awareness and overall controls to reduce and/or eliminate exposure to loss.
RISK MANAGEMENT
This service is to assist the client in risk identification, risk reduction, risk transfer, and/or risk assumption. It follows the basic fundamentals of the disciplines offered in the field of Risk Management and assists the client in exercising control over its exposure to loss. It includes the understanding of the implementation and use of Risk Management Information Systems.
CLAIM CONSULTING AND AUDIT SERVICES
Our staff of experienced claim management personnel can assist you on a team or individual basis with your specialized projects or needs, including performance audits and evaluation of your work product. We have many years experience evaluating performance and suggesting opportunities for improvement.
MEDIATION SERVICES
We can participate on your behalf as company representative in this vitally important forum for claim settlement. We offer vast experience in this area with a very high success ratio.
Our personnel are always mindful of their public relations role. We provide clients with whatever assistance a particular situation requires, even when it is beyond the usual scope of investigation and adjustment.
By any standard - size, experience, training, organization, or interest - PCM is the best choice.